1. Intake Form

This is the first step in the intake process for summer social programs at Best Behaviour. If you are an existing client or have worked with us in the past, please reach out directly. An intake form (as well as other portions of this intake process) may not be necessary.
Upon receipt and review of the completed intake form, we will follow up with you to share an update regarding available programs. At this time, we are also happy to schedule a time to meet over the phone to answer any questions you may have about our services.
If we are able to accommodate your service request and you decide that you would like to register for summer social programs, we would continue with the registration process.
The intake forms are also used to create our wait list, in the event that we are unable to meet your request at this time.

2. Discovery Call

Your completed intake form will be passed on to one of our senior team members. They will schedule a 15-minute discovery call to further discuss programming, availability, and answer any questions you may.
The intake forms are also used to create our wait list, in the event that we are unable to meet your request at this time.

3. Group Screening Appointment

The Senior Therapist will review the learner's file and reach out to schedule a group screening appointment, at no cost.
A group screening appointment is a 30-60 minute observation conducted by the Senior Therapist at the centre. It is a chance for us to meet the learner and get to know them in a brief observation, to confirm the learner's fit in their registered program. We will set up a variety of common scenarios, like sharing and transitioning between activities. We will also try to observe any relevant skill domains (ex. communication skills, play, independence etc.).
Group screening notes and a consent form will also be completed at this time.
If we have any reservations about the learner joining their registered program, we will try to offer alternative service options when possible.

4. Registration Form and Registration Fee

A Summer Social Registration Form will be shared with you. If a Medical Alert Form is applicable, that would be completed as well. Both of these forms can be completed electronically. We are happy to answer any questions you may have about these forms, or help you complete them over the phone.
Once your registration form has been completed and your registration fee is received, the learner's file will be set up shared with you and members of our senior team. This marks the beginning of your service agreement with Best Behaviour. Welcome!

5. Begin Regular Program

The learner will begin attending their program, as outlined in the registration form.

All registration forms must be submitted with a non-refundable $29 registration fee. This fee is designed to cover the cost of the time to register the learner for the summer social program (ex. coordinating schedules and team members, setting up the learner's file etc.).

Summer social programs will be billed at an hourly rate of $25.00/hour ($27.50/hour for those receiving legacy OAP behaviour plan budgets). This applies to direct hours spent with the learner. Indirect hours will be factored into the hourly rate. Families will have the option to register for individual weeks or multiple weeks.

Prior to the first session, an invoice will be emailed for the full cost of the service block (including the first session). For example, if the learner is registered for 3 weeks, an invoice will be sent before Week 1 for the full 3 weeks.

The following cancellation policy will be included in your Summer Social Registration Form:

I, the Parent/Guardian, understand that ...

• Summer social registration is final sale.

• In the event of a cancellation, I must notify the Program Leader, Senior Therapist, and Clinical Supervisor. Cancelled sessions will not be refunded.

• If Best Behaviour Inc. cancels a session for any reason, I will be notified as soon as possible. This time will be reallocated for additional indirect time (ex. activity planning, material prep, outing/activity fees).

• I, the Parent/Guardian, understand that in the event of inclement weather, Best Behaviour Inc. reminds all clients and team members to travel by car only when it is safe to do so. When you do travel, allow for extra time, take care, and have caution on the roads. If the Therapist is unable to get to a session due to inclement weather, they may cancel the session. If it is a centre-based session and the centre is closed due to inclement weather, all parties will be notified. In both situations, time will be reallocated for additional indirect time (ex. activity planning, material prep, outing/activity fees). If the centre is open, then it is expected that the learner will be attending their session.

• Late arrivals and pick-ups can affect learner progress, and impact the schedule of the learner that is seen after. If the learner is late to a session, I am required to contact the Therapist. The session will not be extended to make up the missed time. If the learner is not picked up when the session is finished, the extra time will be billed at the regular hourly rate.

• Sessions will not be held on the following statutory holidays: New Year’s Day, Ontario Family Day, Good Friday, Victoria Day, Canada Day, Labour Day, Thanksgiving Day, Christmas Day, and Boxing Day.

• If attendance falls below 75% of sessions scheduled, Best Behaviour Inc. reserves the right to offer the recurring appointment slots to another family. This will not be done without significant advance notice and communication. Events such as vacations or holidays will not count against this policy.