Psychotherapy (also known as ‘talk-therapy’) is a collaborative relationship between the client and therapist, with the intention of working towards specific goals to improve the client’s emotional well-being, social functioning, and create positive behaviour change.

In order for psychotherapy to be as successful as it can be, there needs to be some willingness to ‘put in the work’. This could include doing written homework and practicing skills outside of session, but mostly requires openness to change.

Our therapists primarily offer behaviour-based approaches, such as Acceptance and Commitment Therapy (ACT). ACT focuses on the development and expansion of psychological flexibility, which is an internal process of emotional openness and behaviour change to live more in-line with one’s personal values.

Some common reasons to seek therapy might be low or depressed mood, anxiety, emotional regulation/anger management/conflict with family members, peers, teachers or other behavioural challenges. We also offer parental/caregiver support.

Read more about each of our services below, and fill out an intake form to begin the registration process.

Don't forget to take a look at our Frequently Asked Questions.

Virtual and in-person service options available.

For those receiving in-person services, you can read more about what to expect when accessing service in-home and at the centre.

We are able to service families through a variety of funding options.

We are an OAP Approved Provider. All of our ABA services are supervised by clinicians on the OAP Provider List.
Our services are considered an eligible expense to be purchased using OAP budgets, childhood budgets, interim one-time funding, and needs-based Core Clinical Services. Some of our services are also covered under Special Services at Home (SSAH) funding.

Psychotherapy is also covered by most extended health benefits. It is recommended that families call their insurance provider to confirm if they have coverage for a psychotherapist.

We provide psychotherapy services for children and adolescents aged 5 to 17, adults 18+, and parents/caregivers. Depending on the age and needs of the client, some family involvement may be included, however for the most part the content shared between the client and therapist will be kept confidential.

Psychotherapy is offered 1:1 in a private setting. Currently, we offer virtual services via Zoom/, with some in-person options available. In order to make the most of virtual services, we recommend you have a comfortable and private space with a device that can easily access the internet.

Psychotherapy is typically delivered in 6 or 12 week service blocks, starting at one 50 min/session per week. An individualized service plan will be determined as part of the initial intake process, and the total number of hours will be reflected in the invoice.

Intake Process

  1. Complete an Intake Form

This is the first step in the intake process for psychotherapy services at Best Behaviour.
Upon receipt and review of the completed intake form, we will follow up with you to share an update regarding available services. At this time, we are also happy to schedule a time to meet over the phone to answer any questions you may have about our services or
If we are able to accommodate your service request and you decide that you would like to register for
psychotherapy services, we would continue with the registration process.
The intake forms are also used to create our wait list, in the event that we are unable to meet your service request at this time.

  1. Complete a Registration Form

A Psychotherapy Registration Form will be shared with you. If a Medical Alert Form is applicable, that would be completed as well. Both of these forms can be completed electronically. We are happy to answer any questions you may have about these forms, or help you complete them over the phone.
Once your registration form has been completed,
your file will be shared with you and members of our senior team.

  1. Complete an Intake Meeting

A psychotherapist will review your file and reach out to schedule an intake meeting.
During the intake meeting, the goal is to get to know each other and put together a customized service plan. It is a chance for us to meet and identify next steps regarding assessments and
therapy goals.
Intake meeting minutes and a consent form will also be completed at this time.

  1. Complete an Initial Assessment

After the intake meeting, appointments for any initial assessments that need to be completed will be scheduled by the psychotherapist. The results will be summarized and a service plan will be prepared.
Your service will be written up and shared in a meeting with the psychotherapist. The purpose of this meeting is to review the assessment results and therapy goals (typically prior to starting sessions but it may also possible to work on it as sessions get started).
Once we've received consent to go forward with the plan, sessions can begin.

  1. Begin Services

The psychotherapist will begin sessions, as outlined in the service plan. Session length and durations may change as service progresses.
At the end of service, a transition report will be shared in a meeting with the psychotherapist. The purpose of this meeting is to review your therapy goals to date and recommendations for next steps (including strategies to continue and any potential service extensions).

  1. Welcome!

Of course, there are going to be individual variations to this process based on the needs of the team member and/or learner. However, following this process will ensure evidence best practices are being considered at all opportunities.
Here you can find a welcome letter from Sophia Catania, our Clinical Director.


Sessions will be billed at an hourly rate of $125.00/hour + HST*. This applies to direct hours spent with the learner and family. Indirect hours used to support the learner's programming will be factored into this hourly rate.

After the first therapy session, an invoice will be emailed for the full cost of the service block (including the first session). For example, if the session runs at 50 min/session per week for 6 weeks, an invoice will be sent during Week 2 for the full 6 weeks.

*HST is not charged for clients with an autism diagnosis (as per the CRA's 'Specially Designed Training to Assist Individuals with Autism' policy).

Cancellation Policy

The following cancellation policy will be included in your Psychotherapy Registration Form:

I, the Parent/Guardian, understand that ...

  • In the event of a cancellation, I must notify the Therapist. Cancelled sessions will not be refunded. Cancelled sessions can be rescheduled at the discretion of the Parent/Guardian and Therapist, or will be reallocated for additional indirect hours as needed.

  • If the Therapist cancels a session for any reason, I will be notified as soon as possible. Cancelled sessions can be rescheduled at the discretion of the Parent/Guardian and Therapist, or will be reallocated for additional indirect hours as needed.

  • In the event of inclement weather, Best Behaviour Inc. reminds all clients and team members to travel by car only when it is safe to do so and when you do travel, allow for extra time, take care, and have caution on the roads. If the Therapist is unable to get to a session due to inclement weather, they may cancel the session. If it is a centre-based session and the centre is closed due to inclement weather, all parties will be notified. In both situations, the session will not be billed. Cancelled sessions can be rescheduled at the discretion of the Parent/Guardian and Therapist, but it is not required.

  • If the client is late to a session, I am required to contact the Therapist. The session will not be extended to make up the missed time. The Therapist will wait fifteen (15) minutes if the client is not there at the scheduled time, and then is allowed to leave. The session will not be refunded. The session can be rescheduled at the discretion of the Parent/Guardian and Therapist, or will be reallocated for additional indirect hours as needed. If the client is not picked up when the session is finished, the extra time will be added to the session.

  • If the Therapist is late to a session, they will contact me. The session will be extended to make up the missed time or the time will be deducted from the total session length.

  • Cancellations extending over five (5) consecutive days are considered an extended leave. At least two (2) weeks’ notice is required for extended leaves, changes in schedule, and any reduction in hours. This is to facilitate consistency in service delivery. This includes, but is not limited to, vacations and extended time off for holidays or summer camp. Payment for sessions not cancelled according to this policy will be required in full.

  • Sessions will not be held on the following statutory holidays: New Year’s Day, Ontario Family Day, Good Friday, Victoria Day, Canada Day, Labour Day, Thanksgiving Day, Christmas Day, and Boxing Day.

Please note that all of our services are subject to revision, and results are not guaranteed. We use evidence-based strategies to base all of our interventions and clinical recommendations, as outlined in the CRPO’s code of ethics, as well as the CCPA’s code of ethics and standards of practice.

If non-evidence-based interventions are requested, their effectiveness must be monitored closely. Alternatively, referrals can be made to other professionals better suited to oversee such interventions.

If psychotherapy services are not provided in accordance to these stipulations, the College of Registered Psychotherapists of Ontario (CRPO) has a system for concerned individuals to file a complaint.