1. Intake Form

This is the first step in the intake process for group services at Best Behaviour.
If you are an existing client or have worked with us in the past, please reach out directly to inquire about registering. An intake form (as well as other portions of this intake process) may not be necessary.

Upon receipt and review of the completed intake form, we will follow up with you to share an update regarding available group services, and schedule a Discovery Call.

2. Discovery Call

Your completed intake form will be passed on to one of our senior clinical team members. They will schedule a 15-minute discovery call to further discuss group ABA therapy, availability, and answer any questions you may have.

If we are able to accommodate your service request and you decide that you would like to register for group services, we will connect you with the Group Supervisor to schedule a group screening appointment.

If it is determined that you will need to wait for services, your intake form will be saved and we will reach out to you when an opening comes available.

3. Group Screening Appointment

The Group Supervisor will review the learner's file and reach out to schedule a group screening appointment, at no cost.

A group screening appointment is a 30-60 minute observation conducted in-centre. It is a chance for us to meet the learner and get to know them in a brief observation, and to confirm the learner's fit in one of our groups. We will set up a variety of common group scenarios. We will also try to observe any relevant skill domains (ex. communication, social skills, play, independence etc.).
Group screening notes and a consent form may also be completed at this time.

If we have any reservations about the learner joining a group, we will try to offer alternative service options when possible.

4. Registration Form

After the group screening appointment, a Group Registration Form will be shared with you. If a Medical Alert Form is applicable, that would be completed as well. Both of these forms can be completed electronically. We are happy to answer any questions you may have about these forms, or help you complete them over the phone.

Once your registration form has been completed, the learner's file will be set up shared with you and members of our senior clinical team. This marks the beginning of your service agreement with Best Behaviour. Welcome!

5. Begin Group Sessions

The learner will begin attending their group sessions, as outlined in the registration form.

At the end of the group, a group summary report will be shared. The purpose of this report is to summarize the learner's goals to date and recommendations for next steps (including strategies to continue and any potential service extensions).

Group sessions will be billed at an hourly rate of $75/hour. This applies to direct hours spent with the learner. Indirect hours will be factored into the hourly rate.

After the first group session, an invoice will be emailed for the full cost of the group therapy program (including the first session). For example, if the group runs for 15 weeks, an invoice will be sent during Week 2 for the full 15 weeks.

The following cancellation policy will be included in your Group Registration Form:

• Group registration is final sale.

• In the event of a cancellation, I must notify the group leader directly. Cancelled sessions will not be refunded.

• Sessions will not be held on the following statutory holidays: New Year’s Day, Ontario Family Day, Good Friday, Victoria Day, Canada Day, Labour Day, Thanksgiving Day, Christmas Day, and Boxing Day.

• In the event of inclement weather, Best Behaviour Inc. reminds all clients and team members to travel by car only when it is safe to do so. When you do travel, allow for extra time, take care, and have caution on the roads. If the centre is closed due to inclement weather, all parties will be notified. The session will be refunded. If the centre is open, then it is expected that the learner will be attending their group session.

• If Best Behaviour cancels a group session for any reason, they will contact me as soon as possible. I will not be billed for a session that is cancelled by Best Behaviour Inc.

• Each learner must continue to meet the inclusion criteria described in the Group Information Sheet. This is to ensure the group learning environment is a fun, safe, and productive learning space for everyone. If the learner begins to engage in any challenging behaviours that act as a barrier to their learning or their peers' success, Best Behaviour Inc. will attempt to work with the learner to overcome these barriers within the allocated support and supervision ratio for the group program. If the learner continues to engage in challenging behaviours, Best Behaviour Inc. may need to discuss increased supports or alternative services for the learner if the group program is no longer the best fit. This will not be done without significant communication and efforts to work with the learner to overcome these barriers. Remaining group sessions will not be billed if the learner is asked by Best Behaviour Inc. to no longer attend.

• If attendance falls below 75% of sessions scheduled, Best Behaviour Inc. reserves the right to offer the recurring appointment slots to another family. This will not be done without significant advance notice and communication. Events such as vacations or holidays will not count against this policy.