1. Intake Form

This is the first step in the intake process for assessment services at Best Behaviour.

Upon receipt and review of the completed intake form, we will follow up with you to share an update regarding availability, and schedule a Discovery Call.

2. Discovery Call

Your completed intake form will be passed on to one of our senior clinical team members. They will schedule a 15-minute discovery call to further discuss group ABA therapy, availability, and answer any questions you may have.

If we are able to accommodate your service request and you decide that you would like to register for an assessment, an Assessment Registration Form will be shared with you. If a Medical Alert Form is applicable, that would be completed as well. Both of these forms can be completed electronically. We are happy to answer any questions you may have about these forms, or help you complete them over the phone. Once your registration form has been completed, the learner's file will be set up shared with you and members of our senior clinical team. We will reach out to schedule an intake meeting and begin the assessment.

If it is determined that you will need to wait for services, your intake form will be saved and we will reach out to you when an opening comes available.

3. Initial Assessment (Phase 1)

Phase 1 of the initial assessment process includes the following steps:
a) Intake Meeting: A senior clinical team member will meet with you to discuss in more detail your child's strengths and areas of need, and what you hope to gain from this assessment. It is a chance for us to meet the learner and identify next steps regarding assessments, therapy goals, and subsequent services.
b) Assessment Session(s): After the intake meeting, appointments for any initial assessment sessions that need to be completed will be scheduled. During these sessions, we will use a variety of direct and indirect assessment measures to help gather a wide range of information to be used to develop a strong understanding of your child. Examples of assessments may include in-situ observations, directly administered baseline assessments of one or many specific skills (including criterion-referenced measures), checklists or interviews completed with relevant others (ex. parents, teachers) about the learner, and conducting functional behavioural analyses of problematic behaviour.
c) Assessment Review: The assessment results will be summarized and an assessment report will be prepared.
d) Assessment Report Meeting: The learner's assessment report will be shared in a meeting with you. The purpose of this meeting is to review the assessment results and therapy recommendations, and identify next steps.

4. Initial Assessment (Phase 2)

If after reviewing the assessment report, you decide that you will not be proceeding with therapy, you are welcome to keep the learner's assessment report as a guide for any future therapy you may seek out.

If after reviewing the assessment report, you decide that you would like to register for subsequent services, a registration form will be shared with you. This form can be completed electronically. We are happy to answer any questions you may have about this form, or help you complete it over the phone. Once your registration form has been completed, this marks the beginning of your service agreement with Best Behaviour. Welcome!

We will then move onto Phase 2 of the initial assessment process:
e) Program Set Up: The necessary programs and materials will be prepared for the learner, in anticipation for their first day of therapy. A brief service package will also be shared. This will include information that will be helpful for you to have before the learner's first therapy session.
f) Team Set Up: The learner's therapy team will meet for a brief 30 minute meeting to familiarize everyone with the learner's profile and initial service plan, in anticipation for their first day of therapy.

5. Begin Therapy Sessions

Your therapist will begin sessions.

Initial assessments will be billed at an hourly rate of $70.00/hour. This applies to direct hours spent with the learner and family (ex. intake meeting, assessment sessions, service plan meeting), and any indirect hours used to support the learner's assessment (ex. assessment review, program set up, team set up).

The average cost of Phase 1 of the initial assessment process is $560. The average cost of Phase 2 of the initial assessment process is $245. The total cost will vary based on the learner's individual assessment and programming needs, however we will make every effort to stay within this range or come in under-budget.

Requests to collaborate with other professionals (ex. school staff, other therapists working with the learner etc.) are welcomed. This additional time would be billed at the regular hourly rate.

An invoice will be emailed biweekly, totalling the bill for the previous bi-weekly billing period’s services. For example, an invoice will be sent on June 16th for the services provided June 1-14.

The following cancellation policy will be included in your Assessment Registration Form:

• In the event of a cancellation, I must notify my therapist directly.

• My appointment time is reserved just for me. A late cancellation or missed visit may leave a hole in my therapist's day that could have been filled by another learner. As such, Best Behaviour requires 24 hours notice for any cancellations or changes to my appointment. If I provide less than 24 hours notice, or miss my appointment, I will be charged the full session fee if my therapist cannot replace that time with another learner. The session time will be reallocated for additional indirect tasks related to the learner's assessment.

• Late arrivals and pick-ups can affect learner progress, and impact the schedule of the learner that is seen after. If the learner is late to a session, I am required to contact my therapist. The session will not be extended to make up the missed time. If I have not contacted my therapist and they are unable to get ahold of me, they will wait for fifteen (15) minutes and then may consider it a missed appointment. The session time will be reallocated for additional indirect hours. If the learner is reported to be on their way, the therapist will wait if they are able to wait in a safe, comfortable environment (ex. in the centre, in the learner’s house). However, if they are unable to wait in an appropriate environment or the learner is unable to attend the session as a result of the lateness, it will be considered a missed appointment. The session time will be reallocated for additional indirect hours. If the learner is not picked up when the session is finished, the extra time will be billed at the regular hourly rate.

• Sessions will not be held on the following statutory holidays: New Year’s Day, Ontario Family Day, Good Friday, Victoria Day, Canada Day, Labour Day, Thanksgiving Day, Christmas Day, and Boxing Day.

• In the event of inclement weather, Best Behaviour Inc. reminds all clients and team members to travel by car only when it is safe to do so. When you do travel, allow for extra time, take care, and have caution on the roads. If my therapist is unable to get to a session due to inclement weather, they may cancel the session. If it is a centre-based session and the centre is closed due to inclement weather, all parties will be notified. In both situations, the session will not be billed or paid. If the centre is open, then it is expected that the learner will be attending their session. If I provide less than 24 hours notice, or miss my appointment, I will be charged the full session fee.

• If my therapist cancels a session for any reason, they will contact me as soon as possible to reschedule. I will not be billed for a session that is cancelled by my therapist. My therapist will also contact me if they expect to be late to the session. The session will be extended to make up the missed time or the time will be deducted from the total session length.