1. Intake Form

This is the first step in the intake process for services at Best Behaviour.
Upon receipt and review of the completed intake form, we will follow up with you to share an update regarding available services. At this time, we are also happy to schedule a time to meet over the phone to answer any questions you may have about our services or ABA therapy.
If we are able to accommodate your service request and you decide that you would like to register for an assessment, we would continue with the registration process.

2. Discovery Call

Your completed intake form will be passed on to one of our senior team members. They will schedule a 15-minute discovery call to further discuss ABA therapy, availability, and answer any questions you may.
The intake forms are also used to create our wait list, in the event that we are unable to meet your service request at this time.

3. Initial Assessment

Before beginning therapy, we will complete a full initial assessment. An Assessment Registration Form will be shared with you. Once your registration form has been completed and your fee is received, the assessment can begin. The initial assessment process includes the following steps:
a) Intake Meeting: The Clinical Supervisor will review the learner's file and reach out to schedule an intake meeting.
During the intake meeting, the goal is to get to know each other and put together a customized service plan. It is a chance for us to meet the learner and identify next steps regarding assessments and therapy goals. Intake meeting minutes and a consent form will also be completed at this time.
b) Assessment Sessions: After the intake meeting, appointments for any initial assessment sessions that need to be completed will be scheduled by the Senior Therapist.
c) Assessment Review: The assessment results will be summarized and a service plan will be prepared (ex. behaviour plan and/or behaviour protocol).
d) Behaviour Plan Meeting: The learner's behaviour plan and/or behaviour protocol will be shared in a meeting with the Clinical Supervisor and Senior Therapist. The purpose of this meeting is to review the assessment results, therapy goals, and a therapy plan.
e) Program Set Up: Once we've received consent to go forward with the plan, you will be asked to complete a registration form for your selected service. The necessary programs and materials will be prepared and therapy can begin.

If after reviewing the behaviour plan, you decide that you will no be proceeding with therapy, you are welcome to keep the learner's behaviour plan as a guide for any future therapy you may seek out.

Of course, there are going to be individual variations to this process based on the needs of the team member and/or learner. However, following this process will ensure evidence best practices are being considered at all opportunities.

Initial assessments are billed as a fixed one-time fee of $750 for all families, regardless of funding. This includes any direct and indirect hours associated with completing the initial assessment (ex. intake meeting, initial assessment sessions, preparing the learner's behaviour plan, meeting to review the behaviour plan, and preparing the learner's therapy programs/materials). The initial assessment process is explained in detail in Step 3 of the 'Intake Process' described above.

Upon receipt of your completed Assessment Registration Form, an invoice will be emailed for the full cost of the assessment. Once your registration form has been completed and your fee is received, the assessment can begin.

The following cancellation policy will be included in your Assessment Registration Form:

I, the Parent/Guardian, understand that ...

• Assessment registration is final sale.

• In the event of a cancellation, I must notify the Therapist. Cancelled sessions may be rescheduled at the discretion of the Parent/Guardian and Therapist, or will be reallocated for additional indirect hours as needed.

• If the Therapist cancels a session for any reason, I will be notified as soon as possible. Cancelled sessions may be rescheduled at the discretion of the Parent/Guardian and Therapist, or will be reallocated for additional indirect hours as needed.

• I, the Parent/Guardian, understand that in the event of inclement weather, Best Behaviour Inc. reminds all clients and team members to travel by car only when it is safe to do so. When you do travel, allow for extra time, take care, and have caution on the roads. If the Therapist is unable to get to a session due to inclement weather, they may cancel the session. If it is a centre-based session and the centre is closed due to inclement weather, all parties will be notified. In both situations, the session will not be billed or paid. Cancelled sessions may be rescheduled, at the discretion of the Parent/Guardian and Therapist, or will be reallocated for additional indirect hours as needed. If the centre is open, then it is expected that the learner will be attending their session.

• Late arrivals and pick-ups can affect learner progress, and impact the schedule of the learner that is seen after. If the learner is late to a session, I am required to contact the Therapist. The session will not be extended to make up the missed time. If I have not contacted the Therapist, and the Therapist is unable to get ahold of me, they will wait for fifteen (15) minutes and then may leave. The session will be billed in full. If the learner is reported to be on their way, the Therapist will wait if they are able to wait in a safe, comfortable environment (ex. in the centre, in the learner’s house). However, if they are unable to wait in an appropriate environment or the learner is unable to attend the session as a result of the lateness, the session will be billed in full. If the learner is not picked up when the session is finished, the extra time will be billed at the regular hourly rate.

• If the Therapist is late to a session, they will contact me. The session will be extended to make up the missed time or the time will be deducted from the total session length.

• Sessions will not be held on the following statutory holidays: New Year’s Day, Ontario Family Day, Good Friday, Victoria Day, Canada Day, Labour Day, Thanksgiving Day, Christmas Day, and Boxing Day.