1. Intake Form

This is the first step in the intake process for consultative services at Best Behaviour.
If you are an existing client or have worked with us in the past, please reach out directly to inquire about registering. An intake form (as well as other portions of this intake process) may not be necessary.

Upon receipt and review of the completed intake form, we will follow up with you to share an update regarding availability, and schedule a Discovery Call.

2. Discovery Call

Your completed intake form will be passed on to one of our senior clinical team members. They will schedule a 15-minute discovery call to further discuss group ABA therapy, availability, and answer any questions you may have.

If we are able to accommodate your service request and you decide that you would like to register for consultative services, we will schedule an initial assessment.

If it is determined that you will need to wait for services, your intake form will be saved and we will reach out to you when an opening comes available.

3. Initial Assessment (Phase 1)

Before beginning ABA consultations, we will complete a full initial assessment. You can read more about Phase 1 of the initial assessment process here.

4. Initial Assessment (Phase 2)

If after reviewing the assessment report, you decide that you would like to register for subsequent services, a registration form will be shared with you. This form can be completed electronically. We are happy to answer any questions you may have about this form, or help you complete it over the phone. Once your registration form has been completed, this marks the beginning of your service agreement with Best Behaviour. Welcome!

We will then move onto Phase 2 of the initial assessment process, which includes program and team set up. You can read more about Phase 2 of the initial assessment process here.

5. Begin Consultation Sessions

Your therapist will begin sessions.

Since the nature of these consultations are to include parent-mediated components, session length and durations may change as the consultation progresses. The proportion of direct and indirect hours may also change, to meet the learner and family's needs during the consultation and to ensure a meaningful transition at the end of the consultation.

At the end of the consultation, a transition report will be shared. The purpose of this report is to summarize the learner's goals to date and recommendations for next steps (including strategies to continue and any potential service extensions).

Consultations will be billed at an hourly rate of $150.00/hour. This applies to direct hours spent with the learner and family, and any indirect hours used to support the learner's programming.

Travel time will be billed at an hourly rate of $150.00/hour. This will be discussed at the time of registration, based on the details of the learner's therapy session plan (therapist schedule, location, budget etc.). Travel time is defined as the therapist's time spent driving to the agreed upon therapy location (ex. the learner's home, or a community location). Travel time may also include the therapist's time driving to their next appointment, if the agreed-upon therapy location requires additional travel that is out of the way or if the therapist is returning back to a Best Behaviour site. It is important to note that we will make every effort to minimize travel costs, and ensure our travel plans are both economical and reasonable.

Requests to collaborate with other professionals (ex. school staff, other therapists working with the learner etc.) are welcomed. This additional time would be billed at the regular hourly rate.

An invoice will be emailed biweekly, totalling the bill for the previous bi-weekly billing period’s services. For example, an invoice will be sent on June 16th for the services provided June 1-14.

Please note that any materials that will be consumed by the learner (ex. edible reinforcement), disposed of after use (ex. diapers and wipes) or that the Parent/Guardian intends to keep when therapy is terminated (ex. PECS binder, iPad) must be purchased by the Parent/Guardian. Community memberships and activity fees incurred during community outings are also to be purchased by the Parent/Guardian.

The following cancellation policy will be included in your Consultation Registration Form:

• My appointment time is reserved just for me. A late cancellation or missed visit may leave a hole in my therapist's day that could have been filled by another learner. As such, Best Behaviour Inc. requires 24 hours notice for any cancellations or changes to my appointment. If I provide less than 24 hours notice, or miss my appointment, I will be charged the full session fee if my therapist cannot replace that time with another learner. The session time will be reallocated for additional indirect tasks related to the learner's programming.

• Late arrivals and pick-ups can affect learner progress, and impact the schedule of the learner that is seen after. If the learner is late to a session, I am required to contact my therapist. The session will not be extended to make up the missed time. If I have not contacted my therapist and they are unable to get ahold of me, they will wait for fifteen (15) minutes and then may consider it a missed appointment. The session time will be reallocated for additional indirect hours. If the learner is reported to be on their way, the therapist will wait if they are able to wait in a safe, comfortable environment (ex. in the centre, in the learner’s house). However, if they are unable to wait in an appropriate environment or the learner is unable to attend the session as a result of the lateness, it will be considered a missed appointment. The session time will be reallocated for additional indirect hours. If the learner is not picked up when the session is finished, the extra time will be billed at the regular hourly rate.

• Sessions will not be held on the following statutory holidays: New Year’s Day, Ontario Family Day, Good Friday, Victoria Day, Canada Day, Labour Day, Thanksgiving Day, Christmas Day, and Boxing Day.

• In the event of inclement weather, Best Behaviour Inc. reminds all clients and team members to travel by car only when it is safe to do so. When you do travel, allow for extra time, take care, and have caution on the roads. If my therapist is unable to get to a session due to inclement weather, they may cancel the session. If it is a centre-based session and the centre is closed due to inclement weather, all parties will be notified. In both situations, the session will not be billed or paid. If the centre is open, then it is expected that the learner will be attending their session. If I provide less than 24 hours notice, or miss my appointment, I will be charged the full session fee.

• If my therapist cancels a session for any reason, they will contact me as soon as possible to reschedule. I will not be billed for a session that is cancelled by my therapist. My therapist will also contact me if they expect to be late to the session. The session will be extended to make up the missed time or the time will be deducted from the total session length.

• Sessions will not be held on the following statutory holidays: New Year’s Day, Ontario Family Day, Good Friday, Victoria Day, Canada Day, Labour Day, Thanksgiving Day, Christmas Day, and Boxing Day.

• If attendance falls below 75% of sessions scheduled, Best Behaviour Inc. reserves the right to offer the recurring appointment slots to another family. This will not be done without significant advance notice and communication. Events such as vacations or holidays will not count against this policy.