ABA parent coaching and consultations will be billed across the following categories of service:

• Direct ABA Therapy, Coaching, and Consultation ($150/hr)**

• Indirect Therapy Tasks ($150/hr)**

Hours will be allocated across both of these categories. The amount of time allocated within these categories of service will be determined based on individual family and learner needs, as well as any applicable budget constraints.

**Since the nature of these consultations are to include parent-mediated components, session length and durations may change as the consultation progresses. The proportion of direct and indirect hours may also change, to meet the learner and family's needs during the consultation.

Travel time will be billed at an hourly rate of $150.00/hour. This will be discussed at the time of registration, based on the details of the learner's therapy session plan (therapist schedule, location, budget etc.). Travel time is defined as the therapist's time spent driving to the agreed upon therapy location (ex. the learner's home, or a community location). Travel time may also include the therapist's time driving to their next appointment, if the agreed-upon therapy location requires additional travel that is out of the way or if the therapist is returning back to a Best Behaviour site. It is important to note that we will make every effort to minimize travel costs, and ensure our travel plans are both economical and reasonable.

An invoice will be emailed biweekly, totalling the bill for the previous bi-weekly billing period’s services. For example, an invoice will be sent on June 16th for the services provided June 1-14.

The following cancellation policy will be included in your Consultation Registration Form:

• In the event of a cancellation, I must notify my therapist directly.

• My appointment time is reserved just for me. A late cancellation or missed visit may leave a hole in my therapist's day that could have been filled by another learner. As such, Best Behaviour Inc. requires 24 hours notice for any cancellations or changes to my appointment. If I provide less than 24 hours notice, or miss my appointment, I will be charged the full session fee if my therapist cannot replace that time with another learner. The session time may be reallocated for additional indirect tasks related to the learner's programming.

• If myself or the learner are sick and the session is not cancelled, the therapist may cancel upon arrival or end session early at their discretion. It will be considered a Late Parent Cancellation and will be billed in full.

• Late arrivals and pick-ups can affect learner progress, and impact the schedule of the learner that is seen after. If the learner is late to a session, I am required to contact my therapist. The session will not be extended to make up the missed time. If I have not contacted my therapist and they are unable to get ahold of me, they will wait for fifteen (15) minutes and then may consider it a missed appointment. The session time will be reallocated for additional indirect hours. If the learner is reported to be on their way, the therapist will wait if they are able to wait in a safe, comfortable environment (ex. in the centre, in the learner’s house). However, if they are unable to wait in an appropriate environment or the learner is unable to attend the session as a result of the lateness, it will be considered a missed appointment. The session time will be reallocated for additional indirect hours. If the learner is not picked up when the session is finished, the extra time will be billed at the regular hourly rate.

• If my therapist cancels a session for any reason, they will contact me as soon as possible to reschedule. I will not be billed for a session that is cancelled by my therapist. My therapist will also contact me if they expect to be late to the session. The session will be extended to make up the missed time or the time will be deducted from the total session length.

• Therapists and parents are not expected to run sessions on the following company-wide planned closures: Easter Monday, Civic Holiday Monday, and the days between Christmas Eve and New Year’s Day. Session may be cancelled and will not be billed. If I would like to run a session during a planned closure, I can request this from my therapist(s). If they are available, a regular billed session can be scheduled.

• Sessions will not be held on the following statutory holidays: New Year’s Day, Ontario Family Day, Good Friday, Victoria Day, Canada Day, Labour Day, Thanksgiving Day, Christmas Day, and Boxing Day.

• In the event of inclement weather, Best Behaviour Inc. reminds all clients and team members to travel by car only when it is safe to do so. When you do travel, allow for extra time, take care, and have caution on the roads. If my therapist is unable to get to a session due to inclement weather, they may cancel the session. If it is a centre-based session and the centre is closed due to inclement weather, all parties will be notified. In both situations, the session will not be billed or paid. If the centre is open, then it is expected that the learner will be attending their session. If I provide less than 24 hours notice, or miss my appointment, I will be charged the full session fee.

• If attendance falls below 75% of sessions scheduled, Best Behaviour Inc. reserves the right to offer the recurring appointment slots to another family. This will not be done without significant advance notice and communication. Events such as vacations or holidays will not count against this policy.

You can access ABA Therapy through a variety of funding options.

• We are an OAP Approved Provider. All of our ABA services are supervised by clinicians on the OAP Provider List. ABA Therapy is considered an eligible expense to be purchased using OAP budgets, childhood budgets, interim one-time funding, and needs-based Core Clinical Services.

• We have also worked with community organizations to help faciliate Urgent Response Services through the Ontario Autism Program. If you have questions about URS, please contact your area's lead organization. They can help you arrange services with a third-party organization if needed.

• Some of our services may be covered under Special Services at Home (SSAH) funding.

• ABA Therapy may be covered by some extended health benefits. It is recommended that families call their insurance provider to confirm if they have coverage for therapy supervised by a Registered Behaviour Analyst (RBA) registered with the College of Psychologists and Behaviour Analysts of Ontario (CBPAO).