Waterloo Centre Location:
15 Willow Street
Waterloo, ON, N2J 1V6

We are located in a house in Uptown Waterloo, behind the Spur Line Plaza. Enter from William Street or Erb Street.

In-person visits to the centre are by appointment only. This is to ensure the appropriate team member is available and present. We are often busy with clients, or may be working from home for portions of our week.

• Please enter through the front porch door and remove your shoes. Indoor shoes may be worn or kept at the centre.

• We are a nut-free, scent-free workplace.

Parking

• There is no visitor parking on site, or on Willow Street.

• Parking is available in the City Centre Lot (free for 2 hours).

  • The Willow Lot is permit-only 8-5 PM, but is free after 5 PM.

• Some city streets also offer 2-3 hour parking, as per the signage indicated.

• All spots in the driveway are reserved for team members, so we ask that you park in a city lot if you will be staying at the centre for a session or meeting.

• You are welcome to pull in to an empty spot or behind our therapists' cars to drop off or pick up your child only.

Therapy Drop Offs/Pick Ups

• If you are dropping your child off for therapy, please wait for your therapist to greet you. Do not allow children to enter the centre unsupervised.

Waiting for Your Therapist

• We do not have a formal waiting room or waiting area.

• We ask that you arrive at the time of your session, and not early. Therapists are ready and prepared for sessions to start at the session start time.

• If you arrive early, please wait until your therapist has come to greet you.

• You may also ring the doorbell or call your therapist directly when arrive.